Pro Tips for Booking Group Flights for Your Team Retreat
Pro Tips for Booking Group Flights for Your Team Retreat
Lessons From Someone At Offsite Who Has Booked Thousands Of Flights For Hundreds of Business Groups
Jared here, founder/CEO of Offsite. The following is a guest blog post from Andy Fuesler, one of our Account Executives. Before joining Offsite, Andy worked at Corporate Traveler USA, one of the leading agencies for booking and managing corporate travel.
After hearing from hundreds of current and prospective Offsite clients, Andy learned that many offsite planners are especially stressed about their company retreat travel plans. Worse, they are spending too much time and money on flights, funds that could be reinvested into better offsite accommodations, experiences, swag, and more.
While Offsite does not directly book flights for clients, we partner with various companies to manage the group flight booking process for clients. Additionally, we can also support with travel visas, on-the-ground transportation, and all other aspects of end-to-end offsite planning.
If you’d like to learn more about how we’ve helped hundreds of companies like Reforge, 15Five, and Buffer to plan high ROI offsites while saving over $3,000,000 in total (as well as thousands of planning hours), then please book a discovery call with Andy here.
Without further adieu, here’s Andy on pro tips for booking group flights!
[ENTER ANDY] As a former Account Manager at Corporate Traveler USA, I’ve booked thousands of flights for my clients. I've learned a few things along the way that I hope Offsite clients, partners, and friends can learn from.
For example, domestic US flights are expensive per mile - I just searched for a flight from LAX to JFK and it would be $660. On the same travel days for about an extra $100 you could go to London, which seems crazy.
Either destination - flights are always a large budget item.
There aren’t a lot of ways to control your flights costs - timing and advance booking are a few - but airlines aren’t exactly a vendor that is ready to negotiate costs. The best approach often ends up being one of pragmatism.
Aiming for a smooth travel experience, and booking with best practices will often yield the best results.
Hopefully I can help you gain some understanding of the most important facets of booking flights for your next company offsite.
Section 1: Understanding the Best Time to Book Flights
You hear influencers say it all the time - “Tuesday at 10:38am, 44 ½ days, while the sun is in the 7th house is the best time to book your flights”. But it is much simpler than all of that. Airlines price their tickets by two different metrics. The easiest to understand is time, the other is availability.
In short, the more seats that are available for purchase on a flight, the cheaper the airline will sell them for.
For example if a plane has 150 seats, ticket sale #1 will be less costly than ticket #150. Thankfully airlines don’t go ticket-by-ticket but rather they group them into “buckets”, called booking classes. Booking classes exist for each class of service, and you’ll often find economy cabins have 10-15 tickets in each bucket. So, generally speaking, you’ll find that the first 10 tickets on a flight are available for $100, the second bucket of 10 will be at $120 etc.
For the purpose of our timing explanation - let’s pretend an airplane has only one seat, and only one customer - you! If you buy your ticket 90+ days in advance the airline will charge you $100. If you purchase 89-60 days in advance, your ticket will cost $120. If you buy that same ticket 59-30 days in advance, that ticket will be $140. The airline has these timing buckets that apply to each and every booking class, and they get more expensive the longer you wait.
Your final ticket price is a combination of these two factors.
So the flight starts at (for example) $100 and may increase based on time, and availability.
All things being equal - book your flights as far in advance as you can! This will mean that you have advantageous pricing due to both time, and availability.
Section 2: Choosing the Right Airline for Corporate Travel
Have you ever heard “Love the one you’re with”? The right airline for you and your company is the one that has the best service for your travelers.
What I mean by this is not customer service, but rather flight schedules. Each major airline has a few hub airports across the US. These hubs are essentially a center of operations for the airline, where they will operate many flights each day. When you have a layover, generally speaking it is because you are connecting through an airline’s hub.
The best thing you can do when having your travelers select flights, is to encourage them to reduce connections.
Direct flights inherently reduce things like missed connections, lost luggage, and help minimize delays. If you have a traveler that is based near a hub for United - let them fly United. If they are near an American hub - let them fly American.
Obviously you can weigh cost and travel times - sometimes it is less expensive to fly a 1-stop itinerary - but often a direct flight will be a similar cost, save your traveler a few hours or travel time, and reduce the risk of travel issues.
Section 3: Group Bookings vs. Individual Bookings
When it comes to large events, people often wonder if they should contact an airline for a group booking. Unless you have 50+ travelers that will be on the exact same flight, it is not worth it.
You’re much better off working with a travel agency that can ensure your travelers are maximizing your ability to book travelers in each booking class - as we spoke about above.
Offsite has valued partners for flight bookings, travel visas, and more. Once you make a free account with us and start planning your next offsite, we can happily introduce you to these partners so you can access additional savings, VIP treatment, and more through our curated marketplace.
Section 4: Maximizing Rewards and Loyalty Programs
Depending on how much your company flies to meet with clients etc. exploring an airline partnership may be worth it. As we mentioned earlier, you may run into an issue locking your company into only using one airline as they may not be a hub city for a certain number of your employees. You will also have certain production requirements with that airline, meaning a certain number of flights within a year, or amount spent. Overall an airline partnership is only worth it for larger companies and often comes with its own set of challenges.
Partnering with a larger travel company often yields better results, as thy can negotiate larger contracts with multiple airlines, and pass those savings to you. You also avoid worrying about any sort of production minimums.
Although you may not see the maximum possible savings by going this route, it tends to be a more beneficial arrangement, allowing you to realize some savings while avoiding any potential contracting concerns.
Section 5: Practical Considerations and Travel Policies
You need to lighten up! But also, be more strict!
As your travel policy decision-maker, you need to understand that maintaining travel expense is a constantly moving target.
Companies that book last-minute will always pay more for travel than a company that consistently books 90+ days in advance. But the 90+ day company will probably incur more fees for changes, etc. - it’s a constant balancing act and you’ll always need to weigh the benefits.
For an Offsite event, the answer is almost always yes - if you’re doing it right. Flying your entire company to a 1-day retreat could be worth it if you want to reward the team with a day of fun, but not so much if you’re going to sit in a conference room the whole time. (That’s what Zoom is for).
A week-long trip might make more sense if you’re going to foster some excellent team building and get some serious collaboration time that drives revenue.
No matter the event you will always need to do a cost benefit analysis.
When it comes to travel policies, the best thing you can do is allow yourself to be flexible. For a given destination one flight will inevitably cost more than another. But setting a policy in place that has no flexibility will just cost your company time in the long run when your traveler has to get 3x approvals to book a flight that is the most reasonable for their circumstance.
The takeaway? Set guidelines, but trust your instincts and trust your people.
Conclusion
If you only take away a few things from this article:
Book in advance
Book the simplest travel plans for your team and you’ll avoid travel hassles (think Occam’s Razor meets Murphy’s Law)
Set guidelines for company travel, but be flexible
Consider partnering with a travel agency - they exist for a reason and work way better for corporate travel than individual trips nowadays
Work with partners that are experienced in the space. I buy my cars from Toyota (rather than try to build them myself) because they’ve done it about 300 million times before.
For vetted partners regarding all things Offsite planning, flight booking, travel visas, on-the-ground transportation, and more, make a free account today at offsite.com.
If you haven’t already, subscribe to The Offsite Blog below for agenda templates, budgeting spreadsheets, and more thought leadership like this post around offsite planning, remote work, increasing employee engagement, and more.
And of course, whenever you plan offsites in the future, make a free account at offsite.com to search our curated marketplace with over 1000 amazing offsite venues globally, 20%+ savings on room blocks, meeting space, and more.
Plus, we offer end-to-end offsite planning services if you want a “done for you” experience. See why hundreds of companies like Buffer, 15Five, HiBob, Metabase, Hampton, and others trust Offsite for their team retreats.
Thanks for reading!
-Jared
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